State Farm® Insurance Agent Nikki Evans-Wallace
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
G Chandler
February 26, 2025
5
out of
5
rating by G Chandler
"I can’t say enough about the office of Nikki Evans-Wallace. This group is super friendly. No matter who you get answering the phone, sometimes even Nikki herself, they are always willing to help you in anyway. I’ve dealt with Sarah the most. She is always upbeat and friendly. She has been so patient with all of my questions and changes. She explains things so I can easily understand. You can’t go wrong with anyone in this office. I highly recommend them."
We responded:
"Oh wow! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thank you again! ~Nikki"
Tiffany Phelps
February 13, 2025
5
out of
5
rating by Tiffany Phelps
"After buying a new car, I needed to add insurance quickly. I was able to get an auto policy and even some more bundled perks in a matter of minutes over the phone! 10/10 highly recommend!"
We responded:
"Hi Tiffany! We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
MAIA C
January 28, 2025
5
out of
5
rating by MAIA C
"Sarah is an amazing Insurance agent I’ve almost been with them a year now."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Thanks again! ~Nikki"
Sammi Jo Brashears
January 17, 2025
5
out of
5
rating by Sammi Jo Brashears
"Sarah at State Farm is always such a great help anytime that I call! I believe that this she and this office will do what they can to ensure that you’re taken care of, not only as your insurance provider but also as a neighbor. We moved away and found insurance through another carrier and shortly learned that was a mistake. Since then, we’ve opened policies back with this office as we feel most comfortable working with this firm knowing we are covered, even being outside of Nacogdoches."
We responded:
"Thank you Sammi Jo - We appreciate your business and are so happy you are back!! Thank you again! ~Nikki We appreciate your kind words. Especially when it compliments my staff! Thank you for giving us 5 Stars!!"
Misty Fenton
December 26, 2024
5
out of
5
rating by Misty Fenton
"Sarah has been great to take care of our needs at State Farm! She always gets things done in a timely manner and makes sure to follow up. Thank you for the great customer service! 😊"
Andrew Arnold
December 10, 2024
5
out of
5
rating by Andrew Arnold
"Sarah was great to work with!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Debra Morris
November 19, 2024
5
out of
5
rating by Debra Morris
"Sarah is wonderful to work with. Very attentive. She had my best interest in mind. I'm glad I changed companies"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Ashley McMunn
October 23, 2024
5
out of
5
rating by Ashley McMunn
"Amazingly helpful, and nice every time I’ve talked to them. Sarah has even reached out when there have been ways for me to save! I really appreciate everything they do for me."
We responded:
"Thank you so much for your kind words, Ashley! It's so wonderful to hear you had a great experience with our team, Sarah especially! Thank you for your feedback, we look forward to serving you in the future!"
james McCartney
September 27, 2024
5
out of
5
rating by james McCartney
"Great staff and service! Sarah is awesome!"
We responded:
"Thank you, James! We're glad to hear that you had a great experience with our team, especially Sarah. We truly appreciate your kind words!"
Mandi Foster
August 21, 2024
5
out of
5
rating by Mandi Foster
"Sarah is the best! She got us a great rate. Everyone in the office is so friendly!"
We responded:
"Thank you for the wonderful review recognizing Sarah's efforts, Mandi! Sarah strives to provide you with friendly, professional and thorough customer care! We are so glad we could provide you with the insurance you need at a value you deserve ! We truly appreciate your feedback!"
catrina neal
August 12, 2024
5
out of
5
rating by catrina neal
"They really go out there way to make sure all needs are met and get you right each time. I would tell anyone to use any to all there services. The staff is very friendly and very professional."
We responded:
"Thank you so much for your kind words, Catrina! It's wonderful to hear that our team has been able to meet your needs and provide you with a positive experience. We truly appreciate your recommendation and are delighted to know that you find our team friendly and professional. Your feedback means a lot to us!"
Benita Rivera
July 13, 2024
5
out of
5
rating by Benita Rivera
"I called for a new auto policy quote and got the best service from Sarah Dunbar. She answered all my questions was patient and was on top of everything I needed. I ended up adding a life insurance policy and my new teen driver to the policy and she still helped me save hundreds!!!! Awesome customer service!"
We responded:
"Benita, thank you for sharing your positive experience with Sarah! We're thrilled to hear that she provided you with excellent service and helped you save money on your policies. We appreciate your feedback and look forward to continuing to assist you with your insurance needs."
Jose Vargas
June 25, 2024
5
out of
5
rating by Jose Vargas
"Sarah is amazing. She was very knowledgeable with all my insurance questions and needs. I will be recommending her and this office to all of my friends and family."
We responded:
"Thank you for the kind words, Jose! We are thrilled to hear that Sarah provided you with excellent service. We appreciate your recommendation and look forward to assisting your friends and family with their insurance needs as well."
Ollie Spurr
June 12, 2024
5
out of
5
rating by Ollie Spurr
"⭐⭐⭐⭐⭐ Sarah at State Farm in Nacogdoches was outstanding! She helped me smoothly transition both of my auto policies and took the time to clearly explain the differences between whole life and term life insurance. Her kindness, helpfulness, and extensive knowledge made the entire process easy and stress-free. I highly recommend her for all your insurance needs!"
We responded:
"We are honored to have earned your business, Ollie! We always strive to provide you with the customer care that you deserve and we truly appreciate you recognizing our team especially Marianne. Marianne always goes the extra mile to assist you with any of your insurance questions or needs! Thank you for taking the time to share your experience with our agency. Your kind words make our day! We look forward to helping protect you and your family for many years to come!"
Mikel Packard
May 10, 2024
5
out of
5
rating by Mikel Packard
"They’re always nice when they answer the phone, and prompt with their claims."
We responded:
"Thank you for your 5-star review, Mikel! Our team is always here to assist you!"
Lindsay Lunsford
May 8, 2024
5
out of
5
rating by Lindsay Lunsford
"Great personalized service! Major savings when we added a teenager to our policy!"
We responded:
"Thank you so much for your 5-star review, Lindsay! We're glad we could help you save some money."
Susan Baker
May 6, 2024
5
out of
5
rating by Susan Baker
"I've been with this agent for over 30 years and they never disappoint. Very personal service that is very appreciated!"
We responded:
"Susan, thank you for your loyalty to the Nikki Evans-Wallace State Farm Insurance Agency! We're so grateful to have you as a customer. Your kind words and 5-star review are much appreciated."
Angela Brown
April 12, 2024
5
out of
5
rating by Angela Brown
"Sarah was very knowledgeable and helped find me the best rates."
We responded:
"Thank you for sharing, Angela! We're so glad Sarah could assist you and help you find great rates. We appreciate your 5-star review!"
Candice Barton
April 3, 2024
5
out of
5
rating by Candice Barton
"I just switched to State Farm and the experience was great. Sarah was very helpful and made everything so smooth. They are available when I have a questions. I used them in the past and I am glad to bring my business back to them!"
We responded:
"Welcome back to the Nikki Evans-Wallace State Farm Insurance Agency, Candice! We're so grateful to have you as a customer. Thank you for sharing your kind words and 5-star experience working with Sarah!"
Jill Ornelas
March 8, 2024
5
out of
5
rating by Jill Ornelas
"Greatest agency on earth!!!!!"
We responded:
"Jill, thank you for your compliment! We appreciate your 5-star review."
matt commander
March 6, 2024
5
out of
5
rating by matt commander
"Sarah at State Farm is the best. She’s always taken the time to explain coverages and go over any questions I’ve had multiple times to make sure I understand them."
We responded:
"Matt, thank you for your 5-star review recognizing Sarah! We're so glad she could assist you with the questions you had. We truly appreciate your kind words and compliment."
Pearline Emerson
March 5, 2024
4
out of
5
rating by Pearline Emerson
"Very good"
We responded:
"Thank you, Pearline! Please let us know how we can provide a 5-star experience next time."
Shea Weatherford
February 29, 2024
5
out of
5
rating by Shea Weatherford
"Stephanie is great to work with. Friendly and knowledgeable!!! Great office"
We responded:
"Thank you for your kind words and 5-star review, Shea! We're so glad to hear you've had positive experiences with Stephanie!"
Debbie McCartney
February 27, 2024
5
out of
5
rating by Debbie McCartney
"Sarah was friendly and professional and answered all my questions. She explained everything to me about the policies, would definitely recommend State Farm to others."
We responded:
"Debbie, thank you for your 5-star review recognizing Sarah! We're so glad she could answer your questions and explain the policies. We truly appreciate your recommendation of our services to others."
Sylvia Santos
February 19, 2024
5
out of
5
rating by Sylvia Santos
"Very prompt and friendly Patient and kind Helpful and informative Definitely keeping my business here"
We responded:
"Thank you, Sylvia! Your kind words and 5-star review mean so much to us."